Terms and Conditions

All ticket sales are final and non-refundable. No request for cancellations or refunds will be accepted.

All tickets are subject to applicable taxes and fees.

It is the sole responsibility of the ticket purchaser to confirm any order placed with the Richmond Hill Centre for the Performing Arts (RHCPA). The RHCPA will not be responsible for any losses or damages due to a failure to receive a confirmation of the purchase. If no confirmation of the order is received, (in the form of a confirmation number or email), please contact the Box Office.

The ticket holder agrees to rules established by the presenter of the event. Tickets are valid only for the date and time issued.

The RHCPA is not responsible for lost or stolen tickets. Ticket holder assumes all risks, incident to the concert of related events including the risk of lost, stolen or damaged property.

In the event that a performance is either cancelled or postponed, the RHCPA will make every effort to contact every patron. While the RHCPA regrets the inconvenience caused by such circumstances, we cannot be held responsible for any costs or damage such postponement or cancellation may incur. Similarly, the conduct of events and performances for tickets purchased is the sole responsibility of the event organizer and venue operators.

Tickets refunds will be processed for cancelled or postponed performances. In all instances when a ticket is refunded, only the price of the ticket is refunded.

The RHCPA cannot be held responsible or liable for injuries, loss or damages incurred by patrons while attending any events.

The personal information on this website is collected under the authority of the Municipal Act 2001, S.O. 2001, c. 25. The personal information collected will be used for event ticket registration and management. Questions about this collection can be directed to the Supervisor, Theatre Programming and Operations, Richmond Hill Centre for the Performing Arts, 10268 Yonge Street, Richmond Hill, Ontario L4C 3B7 905-747-6549.

Every patron must have a ticket to gain entry in the Main Auditorium, regardless of age.

We are bound to this by Fire Regulation in order to have an accurate count of the number of patrons in the Main Auditorium during a performance. We are prohibited to fill the house beyond its regulated capacity. There are no exceptions to this requirement, including infants and children.

Accessible seating is available.
 
Please contact the Box Office if you have questions or concerns regarding accessible seating: 905-787-8811 or [email protected]
Will Call
In order to pick up tickets at the box office, the credit card used at the moment of purchase or valid identification (such as a valid driver's license) must be provided. In case that someone other than the person who placed the order is picking up the tickets, the credit card used for purchase along with an authorization note from the cardholder must be presented.