Policies & Procedures

Babes in Arms

All patrons require a ticket regardless of age, due to fire code. Each family series performance has a limited number of complimentary tickets available to be used for infants under the age of 12 months. They will be issued by the Box Office at the time of purchase by phone or in person only on a first come, first serve basis. Should there be no remaining complimentary tickets then a regular theatre ticket must be purchased for infant.

Accessibility

The Richmond Hill Centre for the Performing Arts is a fully accessible building and is compliant with the Accessibility For Ontarians With Disabilities Act (AODA). The Theatre is also equipped with an infra-red sound amplification system. Please visit the box office for access to the system headsets.

Smoking

The Richmond Hill Centre for the Performing Arts is a smoke free facility and is in compliance with the Smoke Free Ontario legislation. This includes all legislation pertaining to e-cigarettes and tobacco products.

Scents

In consideration of patrons who may have allergies, please refrain from wearing cologne, perfume or other scented products.

Mobile Phones

Patrons are requested to turn off all cellular devices when entering the auditorium. The taking of photographs and recording is strictly forbidden and will be enforced by theatre staff.

Emergency Contact

Should you need to reach an audience member during a performance. Please call 905-787-8811, ext 246. This will connect you with the main bar and staff will endeavor to assist where possible.

Coat Check

There is a seasonal coat check available at a cost of $2 per coat. It is located on the south side of the main lobby.

Food and Beverages

The main bar is located on the south side of the main lobby and offers a full range of beverages and snacks. All beverages purchased at the main bar are permitted in the main auditorium.

Lost and Found

Please call 905-787-8811 to access assistance in locating a lost item.

Late Comers

Patrons who arrive late will be permitted access to the auditorium at a suitable break in the performance, as agreed to by the presenter of the production. Patrons are not guaranteed access to their assigned seating and will be located to their assigned seating at intermission.

Dress Code

While there is no formal dress code for the theatre, patrons generally wear comfortable, "business casual" attire.